ErgoDeflection Custom Deflection Loupes – SurgiTel

Returns Policy

At Surgitel Loupes UK, we take pride in providing high-quality optical and dental equipment. If you are not completely satisfied with your purchase, we are here to help—subject to the following returns policy. 

1. Eligibility for Returns

To be eligible for an exchange, your item must meet the following conditions:

  • The product must be returned to us within 14 days of the delivery date.
  • The item must be unused, undamaged, and in perfect, resaleable condition.
  • All original packaging, accessories, manuals, and documentation must be included.

2. Non-Returnable Items

We do not accept returns for:
  • Custom-made or personalised products (e.g., prescription loupes tailored to individual specifications)
  • Products showing signs of use, damage, or alteration
  • Items returned without prior authorisation

3. How to Return an Item

To initiate a return:
  1. Contact our team at info@surgitelloupes.co.uk with your order number and reason for return.
  2. We will confirm eligibility and provide instructions for return shipping.
  3. Package the item securely and send it to the return address provided.

4. Exchanges

Once we receive and inspect your returned item, we will process your exchange. If the returned item does not meet the conditions above, we reserve the right to reject the return or charge a restocking fee. 

5. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us immediately at info@surgitelloupes.co.uk so we can arrange a replacement or correct the issue.